ec999 Privacy Policy

1. Introduction

ec999 is committed to protecting the privacy of every person who visits or registers on ec999.ws. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and what rights you have in relation to your information. It applies to all users, including visitors who browse without registering and registered players who use our full range of cricket betting, live casino, slots, Teen Patti, and Monster Triple services.

By using ec999.ws, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please stop using the Platform and close your account if you have one. We encourage you to read this Policy carefully and contact us with any questions.

2. Information We Collect

ec999 collects personal information through several channels in the ordinary course of providing its services. The categories of personal data we may collect include:

• Identity data: full name, date of birth, gender, and a copy of your government-issued photo ID where required for KYC verification.
• Contact data: email address, phone number, and current residential address including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other).
• Account data: username, encrypted password, account preferences, communication preferences, and account history including login timestamps.
• Financial data: payment method details (bKash number, Nagad number, Rocket number, or bank account details as applicable), transaction history, deposit and withdrawal records, and balance history.
• Technical data: IP address, device type, operating system, browser type and version, screen resolution, time zone, and session data collected automatically when you access ec999.ws.
• Behavioural data: pages visited, games played, bet amounts, session frequency, and interaction patterns with the Platform used for responsible gaming monitoring and service improvement.

Our Privacy Commitments

3. How We Use Your Information

The personal data ec999 collects is used strictly for the following purposes:

• Account creation and management: to register your account, verify your identity through KYC processes, and maintain the accuracy of your account details.
• Service delivery: to process deposits via bKash, Nagad, and Rocket; settle bets and winnings; and provide access to all Platform services including cricket betting, slots, Teen Patti, and Monster Triple.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent activity, money laundering, multiple account abuse, and other illegal conduct on the Platform.
• Responsible gaming compliance: to monitor gaming behaviour for signs of problem gambling, enforce self-exclusion and deposit limits, and fulfil our duty of care to all registered players.
• Legal and regulatory compliance: to meet our obligations under applicable law, including anti-money laundering requirements, identity verification mandates, and responding to lawful requests from competent authorities.
• Service improvement and personalisation: to analyse usage patterns, improve Platform features, and where you have consented, send you relevant promotional offers and updates about ec999 services.

4. Legal Basis for Processing

ec999 processes your personal data on the following legal bases:

• Contractual necessity: processing required to provide the services you requested when registering an account, including account management, payment processing, and bet settlement.
• Legal obligation: processing required to comply with applicable laws, including AML obligations, age verification requirements, and co-operation with law enforcement or regulatory bodies.
• Legitimate interests: processing in ec999's or a third party's legitimate interests, such as fraud prevention, network security, and improving the quality and safety of our Platform, provided those interests are not overridden by your rights.
• Consent: where you have specifically opted in to receive marketing communications from ec999. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Information

ec999 does not sell your personal data. We may share your information with carefully selected third parties only in the following circumstances:

• Payment processors: bKash, Nagad, Rocket, and other payment service providers receive the minimum financial data necessary to process your transactions and operate under their own privacy policies and security standards.
• Identity verification providers: third-party KYC and AML compliance vendors who assist ec999 in verifying the identity and eligibility of registered players in accordance with applicable requirements.
• Game and technology providers: software providers such as Pragmatic Play and Evolution Gaming may receive anonymised or aggregated gameplay data for technical purposes only — never personally identifiable information.
• Competent authorities: we may disclose your personal data to law enforcement agencies, regulatory bodies, or other government bodies when legally required or permitted, including in connection with AML investigations.

6. Payment Data and Financial Information

ec999 takes the security of financial data extremely seriously. When you make a deposit using bKash, Nagad, Rocket, or any other accepted payment method, your payment credentials are transmitted directly to our certified payment processor via an encrypted connection. ec999 does not store your full payment account numbers, mobile banking PINs, or passwords on its own servers. We retain only a transaction reference, the payment method type, and the amount — the minimum required for record-keeping and dispute resolution.

Withdrawal requests are matched against your verified payment method on file. ec999 does not permit withdrawals to payment methods that differ from those used for your most recent deposit unless you complete an additional verification step. This protects both you and the integrity of the Platform.

7. Cookies and Tracking Technologies

ec999.ws uses cookies and similar tracking technologies to improve your experience on the Platform. Cookies are small text files stored on your device that allow the Platform to recognise you between sessions and deliver a consistent, personalised experience. The types of cookies we use include:

• Essential cookies: required for basic Platform functionality including session management, login persistence, and security token validation. These cannot be disabled without disrupting core features.
• Analytical cookies: collect anonymised data about how users navigate ec999.ws — which pages are visited most, where users exit, and how long sessions last — to inform site improvements without identifying individuals.
• Preference cookies: remember your account preferences such as language settings and display options to keep your experience consistent across visits.

You may control or disable non-essential cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of some features on ec999.ws. We do not use third-party advertising cookies or cross-site tracking technologies.

8. Data Retention

ec999 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. For active registered accounts, we retain personal data for the duration of the account's activity and a reasonable period thereafter as required by applicable law. For closed or inactive accounts, personal data is typically retained for a minimum of five years following account closure, in line with standard AML record-keeping requirements.

When your personal data is no longer required, ec999 will securely delete or anonymise it in a manner that prevents reconstruction or identification. Anonymised or aggregated data that cannot be used to identify you may be retained indefinitely for statistical and analytical purposes.

9. Your Rights and Choices

As a user of ec999, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of all personal data ec999 holds about you, together with information about how and why it is processed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances, for example while we investigate a dispute you have raised about its accuracy.
• Right to data portability: you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to object: you may object to processing based on legitimate interests, including profiling for marketing purposes. Where you object to marketing, we will stop processing your data for that purpose immediately.

ec999 will respond to all data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you promptly. We may need to verify your identity before fulfilling any data rights request.

10. Security Measures

ec999 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls restricting internal data access to authorised personnel on a need-to-know basis, regular security audits and vulnerability assessments, and multi-factor authentication options for player accounts.

Despite these measures, no system is completely immune to security risks. In the event of a data breach likely to result in a high risk to your rights and freedoms, ec999 will notify affected users promptly and take all reasonable steps to mitigate the impact. You play an important role in your own account security — always use a strong, unique password and never share your login credentials with anyone.

11. Children's Privacy

ec999 strictly prohibits access by persons under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on ec999.ws, please notify us immediately at [email protected].

12. Changes to This Privacy Policy

ec999 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform services. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email or via an in-Platform notification.

The current version of this Privacy Policy is always the version published at ec999.ws/privacy-policy. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, please stop using the Platform and contact our support team to arrange account closure.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ec999 handles your personal data, please contact our dedicated support team. We aim to respond to all privacy-related enquiries within 24 hours (Bangladesh Standard Time, UTC+6).